01 Who you are paying
| Company | MILANA'S SPORTS CONTRACTING – L.L.C – S.P.C |
|---|---|
| Trade licence | CN-5382649 |
| Place | Abu Dhabi, United Arab Emirates |
| jaksic.milana5@gmail.com | |
| Phone / WhatsApp | +971 50 233 1921 |
This policy forms part of our Terms & Conditions and should be read together with them. It is governed by the laws of the United Arab Emirates, in particular Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means and Federal Law No. 15 of 2020 on Consumer Protection. Nothing in this policy removes a right the law gives you.
02 What you can buy, and how it is paid
| What | How you pay | Recurring? |
|---|---|---|
| Free consultation | No payment | No |
| Beginner / Advanced programme | One payment, online by card | No. A single charge. Nothing renews. |
| In-home 1-on-1 sessions | Not sold on this website. Sessions are arranged with you directly on WhatsApp or through the contact form, and the terms for scheduling, moving and cancelling them are agreed with you at that point. | No. Nothing is charged automatically. |
We do not run subscriptions and we do not store your card to charge it again. Every payment is one you decide to make. There is nothing to remember to cancel.
How payment is taken
- Online payments are taken on a page hosted by Stripe. We never see or store your card number, expiry date or security code.
- Prices are in UAE dirhams (AED) and are the total you pay. Any tax that applies is included.
- Stripe emails you a receipt as soon as the payment succeeds.
- Your order is accepted, and the contract formed, when the payment succeeds and you reach our confirmation page. If a payment fails, no contract is formed and nothing is charged.
- If your card is in another currency, your bank may convert it and add its own fee. That fee is your bank's, not ours.
03 Delivery
Digital programmes
Your programme is sent to the email address you used at checkout, immediately after your payment is confirmed. The download also appears on the confirmation page the moment you return from checkout, so you have it even before the email arrives. If nothing reaches your inbox, check your spam folder first, then write to us and we will resend it.
04 Refunds
Digital programmes
Digital programmes are not refundable once they have been sent.
The reason is simple: once the plan and the videos are in your inbox, you have them. This is how digital products work everywhere.
Whatever the policy says — if it is our fault, you get your money back
If what you received is faulty, incomplete, or not what this site described, you are entitled to have it put right or refunded. That is your right under UAE consumer law and no rule above limits it.
Write to us and tell us what went wrong. We would rather fix it than argue about it.
How a refund reaches you
Refunds go back to the same card, through Stripe. We start it as soon as it is agreed. How quickly it appears on your statement is up to your bank — usually a few working days, sometimes up to two weeks for cards issued outside the UAE.
05 Health, and when we will not train you
Exercise carries risk. By buying a programme or booking a session you confirm that you are well enough to take part and that you have told us about any injury, illness, pregnancy, medication or condition that could matter.
If you have a medical condition, are pregnant, are recovering from childbirth, or have not exercised for a long time, speak to a doctor before you start. We are coaches, not doctors.
Stop and seek help if you feel pain, dizziness or shortness of breath. Do not push through it.
If a coach judges that training would not be safe for you on a given day, they will say so and the session is moved at no charge. That is a judgement made in your interest, not a cancellation.
06 If you are not happy
Write to jaksic.milana5@gmail.com or message us on WhatsApp. Tell us what you bought, when, and what the problem is. We answer within 3 working days and try to resolve it within 14.
If we cannot agree, you may take the matter to the Abu Dhabi Department of Economic Development or the UAE Ministry of Economy consumer protection service, or to the competent courts of Abu Dhabi.
07 Changes to this policy
If we change this policy, the version that applies to your purchase is the one published on the day you paid. The date and version are at the top of this page so you can always tell which that was.